1.0 Our principles regarding user privacy and data protection
- Only necessary data should be collected and processed
- We hate spam and will never sell, rent or otherwise distribute or make public your personal information
2.0 Relevant legislation
This website aims to comply with the following national and international legislation with regards to data protection and user privacy:
- UK Data Protection Act 1988 (DPA)
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation 2018 (GDPR)
3.0 Personal information that this website collects and why we collect it
How this website collects and uses personal information:
3.1 Site visitation tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. We utilise Google’s ‘Anonymise’ function so that you cannot be identified by your IP address. We consider Google to be a third party data processor (see below).
3.2 Making a booking
We request information from you during the booking process. To make a booking, you must provide your contact information such as your name and email address. We will use this information if we need to contact you about your booking. We also ask for some emergency contact numbers which we may use if we need to contact you urgently or if we need to seek medical help for your child.
In order to provide our services, we also require information about any children you wish to book onto our courses but we will not disclose this information unecessarily. If you have given permission for us to seek medical advice for your child in an emergency, we may deem it appropriate to give any medical details we hold to the persons consulted.
Your payment is processed by our third-party payment provider (PayPal), and the information you supply to them is used to make the transaction. We never have access to your financial information (such as credit card details).
3.3 Contact forms and email links
Should you choose to contact us using a contact form or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors mentioned. Instead the data will be collated into an email and sent to us.
3.4 Email newsletter
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems unless you are also placing an order (see above).
Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
This website uses a number of cookies, some of which are essential for the site to work and for us to provide a service to you. These are cookies set by the server (PHPSESSID), WordPress (wp-settings-*, wordpress_*) and set during the booking process (TTSPuser and TTSPorder) and are required for this part of the website to function.
A number of functional cookies are set when you accept them via the Cookie Control settings: responsivestatus (used by this website’s theme),wordfence_verifiedHuman and wfvt_* (set by the WordPress security plugin “Wordfence”). These can be enabled or disabled using the Cookie Control settings panel at any time.
Paypal may also set a cookie called PYPF. This cookie is linked to the checkout process if you decide to use the Paypal option. A number of cookies may be set by youtube.com when you play videos we have embedded in our webpages. These are PREF, VISITOR_INFO1_LIVE, GPS and YSC. A number of cookies may be set by the Google ReCaptcha within our forms. They include CONSENT, NID, SID, HSID, APISID and PREF.
These cookies are all enabled if you turn on Functional Cookies via the Cookie Control settings
This website also uses Google Analytics and details of the cookies set can found on Google’s developer guides. These are not enabled unless you accept them via the Cookie Control settings. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website, but may mean that other areas of the website have reduced functionality. The cookies that GA sets may include _ga, _gid, _gat, __utma, __utmb, __utmc and __utmz.
If you click the Facebook ‘Like’ button on one of our webpages, Facebook may set cookies on your computer.
Should you wish to restrict or block cookies which are set by our website you can do this through your browser settings. More information on cookies, including how to block them on a wide variety of browsers can be found at All About Cookies. Please be aware that restricting cookies may impact on the functionality of this website.
3.6 Server logs
As with most other web servers, when you access these web pages certain information may automatically be recorded. This could include your IP address, browser type, and information relating to the page you last visited. This information may be used in the event of a breach of security to aid detection.
4.0 How we store your personal information
If you make a booking on this website some personal information will be stored within this website’s database to enable us to fulfil your booking. You can view your current account information by logging in to your account. Retaining this information allows you to view previous bookings and more easily complete new bookings. However, if you wish your data to be removed at any time (or if you would like a copy of the information we hold), please email Total Sports Limited giving your name, address and the email you used to register.
5.0 About this website’s server
All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
6.0 Our third party data processors
We use a number of third parties to process personal data on our behalf.
7.0 Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.